Returns & Refund Policy

Boomers Bull Bar

At Boomers Bull Bar, we want you to be confident in every purchase. This policy explains your rights and our process for returns, refunds, and exchanges on used bull bars purchased through boomersbullbar.com.au, in accordance with Australian Consumer Law (ACL).

1. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

• Is faulty or not of acceptable quality (taking into account that it is a used/second-hand item)
• Is significantly different from how it was described or advertised
• Does not do what it’s supposed to do

These consumer guarantee rights apply regardless of any policy below, and cannot be excluded.

2. Compatibility & Fitment

Because bull bars are vehicle-specific, it’s your responsibility to confirm the correct make, model, and year compatibility with us before purchasing. We’re happy to help verify fitment — contact us with your vehicle details prior to ordering.

If you receive an item that does not match the make/model/year confirmed at the time of purchase, this is treated as not matching its description, and you are entitled to a refund, replacement, or exchange (see Section 5).

We do not offer refunds for change-of-mind fitment issues where the correct vehicle details were not provided to us prior to purchase.

3. Condition of Used Items

All bull bars listed are second-hand and sold in the condition described and photographed at time of listing. Minor signs of wear (light scratches, surface marks, minor scuffing) consistent with normal use are expected on used parts and are noted where visible.

If an item arrives with damage, rust, cracks, or defects not disclosed in the original listing, you are entitled to a refund, replacement, or repair.

4. Change of Mind

We accept change-of-mind returns within 14 days of delivery, provided:

• The item is unused, undamaged, and in the same condition it was received
• You contact us first to arrange the return before sending anything back
• Original packaging is used where possible

Change-of-mind returns:

• Return shipping costs are the buyer’s responsibility, unless the item was misdescribed or faulty
• A restocking fee of [insert %, e.g. 10–15%] may apply, covering handling and inspection costs — let us know if you’d prefer not to include this
• Refunds will be processed once the item is received and inspected

(Adjust the restocking fee/timeframe above to whatever actually suits your business — this is a common approach for used auto parts but entirely up to you.)

5. Faulty, Damaged, or Misdescribed Items

If your item is faulty, damaged in transit, or doesn’t match its description:

1. Contact us within 7 days of delivery with your order number and photos of the issue.
2. We’ll assess the issue and offer a repair, replacement, exchange, or full refund, including return shipping costs where applicable.
3. Please do not attempt to fit a bull bar you believe is faulty or incorrect, as this may affect your eligibility for a return.

6. How to Request a Return

To start a return or refund request:

1. Email us at [Insert Contact Email] with your order number, reason for return, and photos (if applicable).
2. We’ll respond within [Insert Timeframe, e.g. 1–2 business days] with return instructions.
3. Once we receive and inspect the returned item, we’ll process your refund or replacement.

7. Refund Processing

Approved refunds will be issued to your original payment method within [Insert Timeframe, e.g. 5–10 business days] of the returned item being received and inspected. Shipping costs are non-refundable except where the item was faulty, damaged, or misdescribed.

8. Damaged in Transit

If your bull bar arrives visibly damaged from shipping:

• Take photos of the packaging and item before unpacking further, if possible
• Contact us within 48 hours of delivery
• We’ll arrange a replacement, refund, or repair, and handle the shipping claim on our end

9. Exchanges

If you’d prefer an exchange rather than a refund (e.g. wrong fitment, want a different model), let us know when you contact us — we’re happy to arrange this where stock allows.

10. Contact Us

For any return, refund, or fitment questions:

Boomers Bull Bar Email: [Insert Contact Email] Phone: [Insert Phone Number] Website: boomersbullbar.com.au